{"id":49995,"date":"2025-08-25T15:08:47","date_gmt":"2025-08-25T22:08:47","guid":{"rendered":"https:\/\/cbdev2.cloudbeds.com\/?page_id=49995"},"modified":"2026-04-30T17:24:54","modified_gmt":"2026-05-01T00:24:54","slug":"guest-engagement-software","status":"publish","type":"page","link":"https:\/\/www.cloudbeds.com\/guest-engagement-software\/","title":{"rendered":"Guest Experience Software"},"content":{"rendered":"\n<section class=\"py-12 pb-16 product-header-pattern relative bg-cover bg-no-repeat bg-right wp-block-cloudbeds-product-header\">\n\n\n            <div class=\"container px-4 md:px-[2.2rem]\">\n            <div class=\"p-2 flex items-center text-base\">\n                <span class=\"inline-block bg-support-purple-05 text-neutral-white text-sm font-medium px-2 py-2 rounded mr-1\"><\/span>\n                <h1 class=\"text-base\">Guest Experience Software<\/h1>\n            <\/div>\n        <\/div>\n    \n    <div class=\"container flex flex-col md:flex-row gap-8 justify-between mt-4 px-4 md:px-[2.2rem]\">\n\n        <!-- Left Column -->\n        <div class=\"grid xl:max-w-[561px] cloudbeds-product-header-content-box\">\n\n            \n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-2fa7e910 wp-block-group-is-layout-constrained\" style=\"margin-top:0;margin-bottom:0;padding-top:0;padding-right:0;padding-bottom:0;padding-left:0\">\n<h2 class=\"wp-block-heading has-host-grotesk-font-family\" id=\"h-turn-guest-experience-into-your-growth-engine\" style=\"margin-bottom:var(--wp--preset--spacing--60);font-size:clamp(31.609px, 1.976rem + ((1vw - 3.2px) * 2.178), 56px);font-style:normal;font-weight:300;line-height:1.25\">Turn guest experience into your <strong>growth engine.<\/strong><\/h2>\n\n\n\n<p class=\"has-host-grotesk-font-family\" style=\"margin-bottom:var(--wp--preset--spacing--50);font-size:clamp(14px, 0.875rem + ((1vw - 3.2px) * 0.179), 16px);\">From first click to final farewell, Cloudbeds Guest Experience gives you the power to deliver high-touch hospitality at any scale. Automate the busywork, personalize every moment, and put your brand \u2014 not just your beds \u2014 at the heart of every stay.<\/p>\n\n\n\n<div class=\"flex w-full justify-start\">\n      <div\n      data-href=\"#\"\n      class=\"cloudbeds-custom-button btn-rich-brown text-neutral-white px-4 py-2 rounded-md hover:bg-primary-blue-05 hover:text-neutral-coffee-05 inline-flex items-center gap-2 no-underline transition duration-300 ease-in-out cursor-pointer modal-trigger\"\n      value=\"open-form\">\n            <span>Schedule a demo<\/span>\n      <svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"20\" fill=\"currentColor\" viewBox=\"0 0 256 256\"><path d=\"M200,64V168a8,8,0,0,1-16,0V83.31L69.66,197.66a8,8,0,0,1-11.32-11.32L172.69,72H88a8,8,0,0,1,0-16H192A8,8,0,0,1,200,64Z\"\/><\/svg>    <\/div>\n  <\/div><\/div>\n\n\n        <\/div>\n\n        <!-- Right Column (Fixed-size Image) -->\n        <div class=\"flex items-center w-full md:max-w-[50%] lg:max-w-[60%] xl:max-w-[796px] py-3 cloudbeds-product-header-image-box\">\n\n                            <!-- Video -->\n                <div class=\"cloudbeds-embed-container-lazy\" data-unique-id=\"wistia_6a2611c1a598c\" data-video-id=\"y2n56i43wi\">\n\n                    <div class=\"wistia_responsive_padding\" style=\"padding:56.25% 0 0 0;position:relative;\">\n                        <div class=\"wistia_responsive_wrapper\" style=\"height:100%;left:0;position:absolute;top:0;width:100%;\">\n                                                        <div class=\"wistia_embed wistia_async_y2n56i43wi videoFoam=true \" style=\"height:100%;position:relative;width:100%\">\n                                <div class=\"wistia_swatch\" style=\"height:100%;left:0;opacity:0;overflow:hidden;position:absolute;top:0;transition:opacity 200ms;width:100%;\">\n                                    <img decoding=\"async\" src=\"https:\/\/embed-ssl.wistia.com\/deliveries\/640863d57a68b3a3cd7cf25814b29b25.png\" style=\"height:100%;object-fit:contain;width:100%;\" alt=\"\" aria-hidden=\"true\" onload=\"this.parentNode.style.opacity=1;\" \/>\n                                <\/div>\n                            <\/div>\n                        <\/div>\n                    <\/div>\n                <\/div>\n\n                    <\/div>\n\n    <\/div>\n<\/section>\n\n\n<section class=\"bg-gradient-to-b from-primary-yellow-05 to-neutral-white text-neutral-coffee-05 font-host py-[5rem] wp-block-cloudbeds-product-statistic\">\n    <div class=\"container px-4 md:px-[2.2rem]\">\n        <!-- Header -->\n        <div class=\"flex justify-between items-start flex-wrap gap-6 mb-14\">\n            <div class=\"max-w-2xl\">\n                <h2 class=\"text-3xl md:text-5xl font-light leading-snug tracking-[-1px]\">\n                    A flawless guest experience, choreographed by you                <\/h2>\n            <\/div>\n            <!-- Review Badge -->\n            <div class=\"w-full max-w-[358px]\">\n                                    <img decoding=\"async\" src=\"https:\/\/www.cloudbeds.com\/wp-content\/uploads\/2025\/08\/Badge-rating-HTR.svg\" alt=\"\" class=\"w-full\" \/>\n                            <\/div>\n        <\/div>\n    <\/div>\n\n    <!-- InnerBlocks here ... -->\n    \n\n<div class=\"container px-4 md:px-[2.2rem] cloudbeds-tabs-wrapper\">\n\n    <div class=\"flex flex-wrap flex-row gap-2 text-sm font-medium border-b border-neutral-coffee-05 mb-8 cloudbeds-tab-header\"><\/div>\n\n    <div class=\"flex sm:hidden flex-row items-center mb-6\">\n        <!-- Previous button (optional) -->\n        <button class=\"flex flex-row gap-2 items-center text-sm\" id=\"cloudbeds-tabs-wrapper-previous\">\n            <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"13\" viewBox=\"0 0 12 13\" fill=\"none\">\n                <path d=\"M12 7.25572L12 5.88987L2.63415 5.88987L6.82927 1.69475L5.85366 0.719136L5.24537e-07 6.57279L5.85366 12.4265L6.82927 11.4508L2.63415 7.25572L12 7.25572Z\" fill=\"#261C0A\" \/>\n            <\/svg>\n            <span>Previous<\/span>\n        <\/button>\n\n        <!-- Next button always on the right -->\n        <button class=\"flex flex-row gap-2 items-center text-sm ml-auto\" id=\"cloudbeds-tabs-wrapper-next\">\n            <span>Next<\/span>\n            <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"13\" viewBox=\"0 0 12 13\" fill=\"none\">\n                <path d=\"M4.53577e-07 5.88991L0 7.25576H9.36585L5.17073 11.4509L6.14634 12.4265L12 6.57284L6.14634 0.719177L5.17073 1.69479L9.36585 5.88991H4.53577e-07Z\" fill=\"#261C0A\" \/>\n            <\/svg>\n        <\/button>\n    <\/div>\n\n    <div class=\"cloudbeds-tab-content\">\n        \n\n<div class=\"flex flex-col md:flex-row gap-8 justify-between mt-4 align wp-block-cloudbeds-tabs-item\" data-tab-label=\"Pre-arrival\">\n    <div class=\"xl:max-w-[561px]\">\n                    <h3 class=\"text-[32px] mb-4 font-light md:leading-[40px]\">Build anticipation and revenue before your guests even pack their bags.<\/h3>\n                <p class=\"text-2xl font-light\">Engage guests with automated messages, digital registration and check-in, and personalized offers to ensure a seamless arrival.<\/p>\n    <\/div>\n    <div class=\"flex items-center w-full md:max-w-[50%] lg:max-w-[60%] xl:max-w-[796px] py-3\">\n                    <div class=\"w-full aspect-[796\/418]  flex items-center justify-center text-center text-neutral-chalk-01 text-sm rounded-t-[4px]\">\n                                    <img decoding=\"async\" src=\"https:\/\/www.cloudbeds.com\/wp-content\/uploads\/2025\/08\/img-product-gx-pre-arrival.webp\" alt=\"\" class=\"w-full h-auto\" \/>\n                            <\/div>\n            <\/div>\n<\/div>\n\n\n\n<div class=\"flex flex-col md:flex-row gap-8 justify-between mt-4 align wp-block-cloudbeds-tabs-item\" data-tab-label=\" In-stay\">\n    <div class=\"xl:max-w-[561px]\">\n                    <h3 class=\"text-[32px] mb-4 font-light md:leading-[40px]\">Keep your team in sync from the moment they check in.<\/h3>\n                <p class=\"text-2xl font-light\">Use the unified inbox and team workflows to handle guest requests and resolve issues while they are still on-property.<\/p>\n    <\/div>\n    <div class=\"flex items-center w-full md:max-w-[50%] lg:max-w-[60%] xl:max-w-[796px] py-3\">\n                    <div class=\"w-full aspect-[796\/418]  flex items-center justify-center text-center text-neutral-chalk-01 text-sm rounded-t-[4px]\">\n                                    <img decoding=\"async\" src=\"https:\/\/www.cloudbeds.com\/wp-content\/uploads\/2025\/08\/img-product-gx-in-stay.webp\" alt=\"\" class=\"w-full h-auto\" \/>\n                            <\/div>\n            <\/div>\n<\/div>\n\n\n\n<div class=\"flex flex-col md:flex-row gap-8 justify-between mt-4 align wp-block-cloudbeds-tabs-item\" data-tab-label=\"Post-stay\">\n    <div class=\"xl:max-w-[561px]\">\n                    <h3 class=\"text-[32px] mb-4 font-light md:leading-[40px]\">Make check-out the beginning of your next booking.<\/h3>\n                <p class=\"text-2xl font-light\">Drive repeat business and boost your review scores by tracking guest feedback and sentiment in real-time. Hotels that lift review scores by 1 point can increase prices by 11% (source: Cornell University).<\/p>\n    <\/div>\n    <div class=\"flex items-center w-full md:max-w-[50%] lg:max-w-[60%] xl:max-w-[796px] py-3\">\n                    <div class=\"w-full aspect-[796\/418]  flex items-center justify-center text-center text-neutral-chalk-01 text-sm rounded-t-[4px]\">\n                                    <img decoding=\"async\" src=\"https:\/\/www.cloudbeds.com\/wp-content\/uploads\/2025\/08\/img-product-gx-in-stay-1.webp\" alt=\"\" class=\"w-full h-auto\" \/>\n                            <\/div>\n            <\/div>\n<\/div>\n\n    <\/div>\n<\/div>\n\n\n<div class=\"wp-block-cloudbeds-wrapper-sidebar-title\"><div class=\"container grid grid-cols-1 lg:grid-cols-12 gap-5 md:gap-8 font-host text-neutral-coffee-05 px-4 md:px-[2.2rem] text-base mt-10\"><div class=\"lg:col-span-3 flex flex-col justify-between h-full\"><h2 class=\"text-[2rem] font-light mb-6\">Guest Experience users see<\/h2><\/div><div class=\"lg:col-span-9 space-y-6\">\n<div class=\"wp-block-cloudbeds-counter-wrapper\"><div class=\"flex flex-wrap justify-center gap-2 font-host\">\n<div class=\"wp-block-cloudbeds-counter-item has-fff-878-background-color has-background flex flex-col justify-between flex-1 w-full min-w-[200px] bg-primary-blue-03 rounded-md p-4 text-neutral-coffee-05\" style=\"background-color:#FFF878\"><p class=\"text-5xl font-light mb-4 cloudbeds-count-up-container\"><span>+<\/span><span class=\" cloudbeds-count-up\">40<\/span><span>%<\/span><\/p><p class=\"text-sm\">More direct bookings on average<\/p><\/div>\n\n\n\n<div class=\"wp-block-cloudbeds-counter-item has-fff-878-background-color has-background flex flex-col justify-between flex-1 w-full min-w-[200px] bg-primary-blue-03 rounded-md p-4 text-neutral-coffee-05\" style=\"background-color:#FFF878\"><p class=\"text-5xl font-light mb-4 cloudbeds-count-up-container\"><span>+<\/span><span class=\" cloudbeds-count-up\">22<\/span><span>%<\/span><\/p><p class=\"text-sm\">More in ancillary revenue<\/p><\/div>\n\n\n\n<div class=\"wp-block-cloudbeds-counter-item has-primary-yellow-05-background-color has-background flex flex-col justify-between flex-1 w-full min-w-[200px] bg-primary-blue-03 rounded-md p-4 text-neutral-coffee-05\" style=\"background-color:primary-yellow-05\"><p class=\"text-5xl font-light mb-4 cloudbeds-count-up-container\"><span class=\" cloudbeds-count-up\">5<\/span><span>X<\/span><\/p><p class=\"text-sm\">More positive reviews<\/p><\/div>\n<\/div><\/div>\n<\/div><\/div><\/div>\n\n<\/section>\n\n\n<section class=\"wp-block-cloudbeds-review-section py-8 square-pattern\"><div class=\"container\"><div class=\"flex flex-col md:flex-row justify-between items-start gap-4 p-0 sm:p-6 max-w-[1144px] mx-auto\"><div class=\"flex-1 flex flex-col items-start gap-4 max-w-[760px] cloudbeds-review-section-left\"><div class=\"w-20 h-20 aspect-[100\/100]\"><img decoding=\"async\" src=\"https:\/\/www.cloudbeds.com\/wp-content\/uploads\/2025\/06\/f_domenech.webp\" alt=\"\" class=\"w-full object-cover flex-shrink-0\"\/><\/div><div><p class=\"text-neutral-coffee-05 font-stix text-xl leading-[1.4] mb-12\">Cloudbeds Guest Experience helps us to implement processes more effectively, in line with what the modern traveler is currently looking for. The digital check-in functionality has significantly reduced client wait times, leading to a smoother and more satisfying arrival experience.<\/p><div class=\"text-neutral-coffee-05 mt-6 mb-6 cloudbeds-customer-info\"><span class=\"block font-medium text-xl font-host\">Francisco Santove\u00f1a Domenech<\/span><span class=\"text-neutral-coffee-05 font-host font-light text-base\">Director of Operations at Grupo Catedral.<\/span><\/div><div class=\"flex gap-2 border-b border-neutral-chalk-07 pb-4 last:border-b-0\"><span><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><path d=\"M13.765 11.265L10.765 14.265C10.6939 14.3312 10.5999 14.3673 10.5027 14.3656C10.4056 14.3639 10.3129 14.3245 10.2442 14.2558C10.1755 14.1871 10.1361 14.0944 10.1344 13.9973C10.1327 13.9001 10.1688 13.8061 10.235 13.735L12.5944 11.375H4.5C4.40054 11.375 4.30516 11.3355 4.23484 11.2652C4.16451 11.1948 4.125 11.0995 4.125 11V2C4.125 1.90054 4.16451 1.80516 4.23484 1.73483C4.30516 1.66451 4.40054 1.625 4.5 1.625C4.59946 1.625 4.69484 1.66451 4.76516 1.73483C4.83549 1.80516 4.875 1.90054 4.875 2V10.625H12.5944L10.235 8.265C10.1982 8.23067 10.1686 8.18927 10.1481 8.14327C10.1276 8.09727 10.1166 8.04761 10.1157 7.99726C10.1148 7.94691 10.1241 7.8969 10.1429 7.8502C10.1618 7.80351 10.1899 7.76109 10.2255 7.72548C10.2611 7.68987 10.3035 7.6618 10.3502 7.64294C10.3969 7.62408 10.4469 7.61482 10.4973 7.6157C10.5476 7.61659 10.5973 7.62761 10.6433 7.64811C10.6893 7.66861 10.7307 7.69816 10.765 7.735L13.765 10.735C13.8352 10.8053 13.8747 10.9006 13.8747 11C13.8747 11.0994 13.8352 11.1947 13.765 11.265Z\" fill=\"#261C0A\"><\/path><\/svg><\/span><a href=\"https:\/\/www.cloudbeds.com\/customers\/grupo-catedral\/\" class=\"text-primary-blue-07 hover:underline no-underline text-base font-host\">See how they&#8217;re crafting the perfect stay<\/a><\/div><\/div><\/div><div class=\"bg-primary-blue-03 rounded-md p-4 text-primary-blue-09 font-host flex flex-col gap-1 w-full max-w-full sm:max-w-[310px] mx-auto shadow-lg cloudbeds-review-section-right mb-6 md:mb-0\">\n<div class=\"wp-block-cloudbeds-counter-item-type2 wp-block-cloudbeds-counter-item flex flex-col justify-between flex-1 w-full min-w-[200px] text-neutral-coffee-05 p-[10px]\"><p class=\"text-5xl font-light mb-2 cloudbeds-count-up-container\"><span class=\"cloudbeds-count-up\">1<\/span><\/p><p class=\"text-sm\">Centralized platform across 5 properties<\/p><\/div>\n\n\n\n<div class=\"wp-block-cloudbeds-counter-item-type2 wp-block-cloudbeds-counter-item flex flex-col justify-between flex-1 w-full min-w-[200px] text-neutral-coffee-05 p-[10px]\"><p class=\"text-5xl font-light mb-2 cloudbeds-count-up-container\"><span class=\"cloudbeds-count-up\">100<\/span><span>%<\/span><\/p><p class=\"text-sm\">Digital check-in<\/p><\/div>\n\n\n\n<div class=\"wp-block-cloudbeds-counter-item-type2 wp-block-cloudbeds-counter-item flex flex-col justify-between flex-1 w-full min-w-[200px] text-neutral-coffee-05 p-[10px]\"><p class=\"text-5xl font-light mb-2 cloudbeds-count-up-container\"><span>+<\/span><span class=\"cloudbeds-count-up\">500<\/span><\/p><p class=\"text-sm\">Rooms managed<\/p><\/div>\n<\/div><\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-cloudbeds-section-gray bg-neutral-chalk-05 py-10 sm:py-[5rem] pb-3\"><div class=\"container px-4 md:px-[2.2rem] font-host\"><div class=\"flex justify-between items-start gap-6 mb-[66px] flex-col md:flex-row\"><div class=\"max-w-[600px]\"><h2 class=\"text-4xl md:text-5xl font-light tracking-[-1px]\">AI-powered chatbot and unified inbox<\/h2><\/div><div class=\"w-full max-w-[564px]\"><p class=\"text-2xl font-light\">Put an end to the endless tab-switching, missed messages, and the &#8220;I thought you saw it&#8221; moments that lead to a bad guest experience.<\/p><\/div><\/div><\/div><div class=\"container px-4 md:px-[2.2rem] cloudbeds-tabs-wrapper cloudbeds-tabs-wrapper-type2\"><div class=\"flex gap-8 justify-between mt-4 flex-col md:flex-row md:flex-row-reverse\"><div class=\"xl:max-w-[561px] w-full mb-6\">\n<div class=\"wp-block-cloudbeds-faq-item-type2 faq-section-item border-t border-neutral-coffee-07 last:border-b last:border-neutral-coffee-07 flex flex-col is-active\"><div class=\"faq-section-item-header flex justify-between items-center py-6 text-neutral-coffee-05\"><h3 class=\"flex-1 text-base font-medium\">Faster responses<\/h3><span class=\"faq-section-item-header-icon\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" viewBox=\"0 0 25 24\" fill=\"none\"><g clip-path=\"url(#clip0_127_1127)\"><path d=\"M0.00781344 10.577L0.0078125 13.4226H19.52L10.7802 22.1624L12.8127 24.1949L25.0078 11.9998L12.8127 -0.195312L10.7802 1.83721L19.52 10.577H0.00781344Z\" fill=\"#261C0A\"><\/path><\/g><defs><clipPath id=\"clip0_127_1127\"><rect width=\"25\" height=\"24\" fill=\"white\" transform=\"translate(0.0078125)\"><\/rect><\/clipPath><\/defs><\/svg><\/span><\/div><div class=\"faq-section-item-content text-sm space-y-4 pb-6 mt-[-19px] pr-4\">\n<p>Respond faster to guest questions and inquiries, and convert these into bookings.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-cloudbeds-faq-item-type2 faq-section-item border-t border-neutral-coffee-07 last:border-b last:border-neutral-coffee-07 flex flex-col is-active\"><div class=\"faq-section-item-header flex justify-between items-center py-6 text-neutral-coffee-05\"><h4 class=\"flex-1 text-base font-medium\">Your chatbot, everywhere<\/h4><span class=\"faq-section-item-header-icon\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" viewBox=\"0 0 25 24\" fill=\"none\"><g clip-path=\"url(#clip0_127_1127)\"><path d=\"M0.00781344 10.577L0.0078125 13.4226H19.52L10.7802 22.1624L12.8127 24.1949L25.0078 11.9998L12.8127 -0.195312L10.7802 1.83721L19.52 10.577H0.00781344Z\" fill=\"#261C0A\"><\/path><\/g><defs><clipPath id=\"clip0_127_1127\"><rect width=\"25\" height=\"24\" fill=\"white\" transform=\"translate(0.0078125)\"><\/rect><\/clipPath><\/defs><\/svg><\/span><\/div><div class=\"faq-section-item-content text-sm space-y-4 pb-6 mt-[-19px] pr-4\">\n\n<p>Add your AI-powered chatbot to your website, or use it via WhatsApp or SMS.<\/p>\n\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-cloudbeds-faq-item-type2 faq-section-item border-t border-neutral-coffee-07 last:border-b last:border-neutral-coffee-07 flex flex-col is-active\"><div class=\"faq-section-item-header flex justify-between items-center py-6 text-neutral-coffee-05\"><h4 class=\"flex-1 text-base font-medium\">One inbox for all messages<\/h4><span class=\"faq-section-item-header-icon\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" viewBox=\"0 0 25 24\" fill=\"none\"><g clip-path=\"url(#clip0_127_1127)\"><path d=\"M0.00781344 10.577L0.0078125 13.4226H19.52L10.7802 22.1624L12.8127 24.1949L25.0078 11.9998L12.8127 -0.195312L10.7802 1.83721L19.52 10.577H0.00781344Z\" fill=\"#261C0A\"><\/path><\/g><defs><clipPath id=\"clip0_127_1127\"><rect width=\"25\" height=\"24\" fill=\"white\" transform=\"translate(0.0078125)\"><\/rect><\/clipPath><\/defs><\/svg><\/span><\/div><div class=\"faq-section-item-content text-sm space-y-4 pb-6 mt-[-19px] pr-4\">\n\n<p>Centralize email, SMS, WhatsApp, social media, and chats from OTAs including Booking.com, Expedia, Airbnb, VRBO, Agoda, and Ctrip.<\/p>\n\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-cloudbeds-faq-item-type2 faq-section-item border-t border-neutral-coffee-07 last:border-b last:border-neutral-coffee-07 flex flex-col is-active\"><div class=\"faq-section-item-header flex justify-between items-center py-6 text-neutral-coffee-05\"><h4 class=\"flex-1 text-base font-medium\">View all conversations in one clean thread<\/h4><span class=\"faq-section-item-header-icon\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" viewBox=\"0 0 25 24\" fill=\"none\"><g clip-path=\"url(#clip0_127_1127)\"><path d=\"M0.00781344 10.577L0.0078125 13.4226H19.52L10.7802 22.1624L12.8127 24.1949L25.0078 11.9998L12.8127 -0.195312L10.7802 1.83721L19.52 10.577H0.00781344Z\" fill=\"#261C0A\"><\/path><\/g><defs><clipPath id=\"clip0_127_1127\"><rect width=\"25\" height=\"24\" fill=\"white\" transform=\"translate(0.0078125)\"><\/rect><\/clipPath><\/defs><\/svg><\/span><\/div><div class=\"faq-section-item-content text-sm space-y-4 pb-6 mt-[-19px] pr-4\">\n\n<p>Access Guest Chat, Live Chat, and Team Chat without leaving your PMS.<\/p>\n\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-cloudbeds-faq-item-type2 faq-section-item border-t border-neutral-coffee-07 last:border-b last:border-neutral-coffee-07 flex flex-col is-active\"><div class=\"faq-section-item-header flex justify-between items-center py-6 text-neutral-coffee-05\"><h4 class=\"flex-1 text-base font-medium\">Auto-translation<\/h4><span class=\"faq-section-item-header-icon\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" viewBox=\"0 0 25 24\" fill=\"none\"><g clip-path=\"url(#clip0_127_1127)\"><path d=\"M0.00781344 10.577L0.0078125 13.4226H19.52L10.7802 22.1624L12.8127 24.1949L25.0078 11.9998L12.8127 -0.195312L10.7802 1.83721L19.52 10.577H0.00781344Z\" fill=\"#261C0A\"><\/path><\/g><defs><clipPath id=\"clip0_127_1127\"><rect width=\"25\" height=\"24\" fill=\"white\" transform=\"translate(0.0078125)\"><\/rect><\/clipPath><\/defs><\/svg><\/span><\/div><div class=\"faq-section-item-content text-sm space-y-4 pb-6 mt-[-19px] pr-4\">\n\n<p class=\"has-host-grotesk-font-family\">Make every guest feel like a local by auto-translating messages into any language.<\/p>\n\n<\/div><\/div>\n<\/div><div class=\"flex items-center w-full md:max-w-[50%] lg:max-w-[60%] xl:max-w-[796px] py-3 pt-0\"><div class=\"cloudbeds-embed-container-lazy w-full \" data-video-id=\"24nvp1qt96 \" data-unique-id=\"wistia_W3eSa2br3V\"><div class=\"wistia_responsive_padding\" style=\"padding:56.25% 0 0 0;position:relative\"><div class=\"wistia_responsive_wrapper\" style=\"height:100%;left:0;position:absolute;top:0;width:100%\"><div class=\"wistia_embed wistia_async_24nvp1qt96  videoFoam=true\" style=\"height:100%;position:relative;width:100%\"><div class=\"wistia_swatch\" style=\"height:100%;left:0;opacity:0;overflow:hidden;position:absolute;top:0;transition:opacity 200ms;width:100%\"><img decoding=\"async\" src=\"https:\/\/fast.wistia.com\/embed\/medias\/24nvp1qt96 \/swatch\" style=\"height:100%;object-fit:contain;width:100%\" alt=\"\" aria-hidden=\"true\" onload=\"this.parentNode.style.opacity=1;\"\/><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-cloudbeds-section-gray bg-neutral-chalk-05 py-10 sm:py-[5rem] pb-3\"><div class=\"container px-4 md:px-[2.2rem] font-host\"><div class=\"flex justify-between items-start gap-6 mb-[66px] flex-col md:flex-row\"><div class=\"max-w-[600px]\"><h2 class=\"text-4xl md:text-5xl font-light tracking-[-1px]\">Guest Portal<\/h2><\/div><div class=\"w-full max-w-[564px]\"><p class=\"text-2xl font-light\">Give your guests easy access to their reservation details and key information about your property, all through a simple link.<\/p><\/div><\/div><\/div><div class=\"container px-4 md:px-[2.2rem] cloudbeds-tabs-wrapper cloudbeds-tabs-wrapper-type2\"><div class=\"flex gap-8 justify-between mt-4 flex-col md:flex-row \"><div class=\"xl:max-w-[561px] w-full mb-6\">\n<div class=\"wp-block-cloudbeds-faq-item-type2 faq-section-item border-t border-neutral-coffee-07 last:border-b last:border-neutral-coffee-07 flex flex-col is-active\"><div class=\"faq-section-item-header flex justify-between items-center py-6 text-neutral-coffee-05\"><h3 class=\"flex-1 text-base font-medium\">Online guest guide<\/h3><span class=\"faq-section-item-header-icon\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" viewBox=\"0 0 25 24\" fill=\"none\"><g clip-path=\"url(#clip0_127_1127)\"><path d=\"M0.00781344 10.577L0.0078125 13.4226H19.52L10.7802 22.1624L12.8127 24.1949L25.0078 11.9998L12.8127 -0.195312L10.7802 1.83721L19.52 10.577H0.00781344Z\" fill=\"#261C0A\"><\/path><\/g><defs><clipPath id=\"clip0_127_1127\"><rect width=\"25\" height=\"24\" fill=\"white\" transform=\"translate(0.0078125)\"><\/rect><\/clipPath><\/defs><\/svg><\/span><\/div><div class=\"faq-section-item-content text-sm space-y-4 pb-6 mt-[-19px] pr-4\">\n<p>Show reservation details, property info, and policies in a convenient online guide.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-cloudbeds-faq-item-type2 faq-section-item border-t border-neutral-coffee-07 last:border-b last:border-neutral-coffee-07 flex flex-col is-active\"><div class=\"faq-section-item-header flex justify-between items-center py-6 text-neutral-coffee-05\"><h3 class=\"flex-1 text-base font-medium\">Details for guests<\/h3><span class=\"faq-section-item-header-icon\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" viewBox=\"0 0 25 24\" fill=\"none\"><g clip-path=\"url(#clip0_127_1127)\"><path d=\"M0.00781344 10.577L0.0078125 13.4226H19.52L10.7802 22.1624L12.8127 24.1949L25.0078 11.9998L12.8127 -0.195312L10.7802 1.83721L19.52 10.577H0.00781344Z\" fill=\"#261C0A\"><\/path><\/g><defs><clipPath id=\"clip0_127_1127\"><rect width=\"25\" height=\"24\" fill=\"white\" transform=\"translate(0.0078125)\"><\/rect><\/clipPath><\/defs><\/svg><\/span><\/div><div class=\"faq-section-item-content text-sm space-y-4 pb-6 mt-[-19px] pr-4\">\n<p>Add photos, amenities, digital key and access codes.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-cloudbeds-faq-item-type2 faq-section-item border-t border-neutral-coffee-07 last:border-b last:border-neutral-coffee-07 flex flex-col is-active\"><div class=\"faq-section-item-header flex justify-between items-center py-6 text-neutral-coffee-05\"><h3 class=\"flex-1 text-base font-medium\">Easy cancellation<\/h3><span class=\"faq-section-item-header-icon\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" viewBox=\"0 0 25 24\" fill=\"none\"><g clip-path=\"url(#clip0_127_1127)\"><path d=\"M0.00781344 10.577L0.0078125 13.4226H19.52L10.7802 22.1624L12.8127 24.1949L25.0078 11.9998L12.8127 -0.195312L10.7802 1.83721L19.52 10.577H0.00781344Z\" fill=\"#261C0A\"><\/path><\/g><defs><clipPath id=\"clip0_127_1127\"><rect width=\"25\" height=\"24\" fill=\"white\" transform=\"translate(0.0078125)\"><\/rect><\/clipPath><\/defs><\/svg><\/span><\/div><div class=\"faq-section-item-content text-sm space-y-4 pb-6 mt-[-19px] pr-4\">\n<p>Allow guests to cancel their direct reservation within the portal.<\/p>\n<\/div><\/div>\n<\/div><div class=\"flex items-center w-full md:max-w-[50%] lg:max-w-[60%] xl:max-w-[796px] py-3 pt-0\"><div class=\"w-full aspect-[796\/418]  flex items-center justify-center text-center text-neutral-chalk-01 text-sm overflow-hidden rounded-t-[4px]\"><img decoding=\"async\" src=\"https:\/\/www.cloudbeds.com\/wp-content\/uploads\/2025\/09\/img-product-gx-personalize.webp\" alt=\"\" class=\"w-full h-full object-cover\"\/><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-cloudbeds-section-gray bg-neutral-chalk-05 py-10 sm:py-[5rem] pb-3\"><div class=\"container px-4 md:px-[2.2rem] font-host\"><div class=\"flex justify-between items-start gap-6 mb-[66px] flex-col md:flex-row\"><div class=\"max-w-[600px]\"><h2 class=\"text-4xl md:text-5xl font-light tracking-[-1px]\">Digital check-in and check-out<\/h2><\/div><div class=\"w-full max-w-[564px]\"><p class=\"text-2xl font-light\">Deliver a seamless, contactless experience that saves time, reduces friction, and sets the tone for effortless hospitality.<\/p><\/div><\/div><\/div><div class=\"container px-4 md:px-[2.2rem] cloudbeds-tabs-wrapper cloudbeds-tabs-wrapper-type2\"><div class=\"flex gap-8 justify-between mt-4 flex-col md:flex-row md:flex-row-reverse\"><div class=\"xl:max-w-[561px] w-full mb-6\">\n<div class=\"wp-block-cloudbeds-faq-item-type2 faq-section-item border-t border-neutral-coffee-07 last:border-b last:border-neutral-coffee-07 flex flex-col is-active\"><div class=\"faq-section-item-header flex justify-between items-center py-6 text-neutral-coffee-05\"><h4 class=\"flex-1 text-base font-medium\">Collect signatures, documents, and payments<\/h4><span class=\"faq-section-item-header-icon\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" viewBox=\"0 0 25 24\" fill=\"none\"><g clip-path=\"url(#clip0_127_1127)\"><path d=\"M0.00781344 10.577L0.0078125 13.4226H19.52L10.7802 22.1624L12.8127 24.1949L25.0078 11.9998L12.8127 -0.195312L10.7802 1.83721L19.52 10.577H0.00781344Z\" fill=\"#261C0A\"><\/path><\/g><defs><clipPath id=\"clip0_127_1127\"><rect width=\"25\" height=\"24\" fill=\"white\" transform=\"translate(0.0078125)\"><\/rect><\/clipPath><\/defs><\/svg><\/span><\/div><div class=\"faq-section-item-content text-sm space-y-4 pb-6 mt-[-19px] pr-4\">\n\n<p>Let guests check in before they even set foot on your property \u2014 documents, signatures, and payments all synced directly to your Cloudbeds PMS.<\/p>\n\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-cloudbeds-faq-item-type2 faq-section-item border-t border-neutral-coffee-07 last:border-b last:border-neutral-coffee-07 flex flex-col is-active\"><div class=\"faq-section-item-header flex justify-between items-center py-6 text-neutral-coffee-05\"><h4 class=\"flex-1 text-base font-medium\">Digital keys and access codes<\/h4><span class=\"faq-section-item-header-icon\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" viewBox=\"0 0 25 24\" fill=\"none\"><g clip-path=\"url(#clip0_127_1127)\"><path d=\"M0.00781344 10.577L0.0078125 13.4226H19.52L10.7802 22.1624L12.8127 24.1949L25.0078 11.9998L12.8127 -0.195312L10.7802 1.83721L19.52 10.577H0.00781344Z\" fill=\"#261C0A\"><\/path><\/g><defs><clipPath id=\"clip0_127_1127\"><rect width=\"25\" height=\"24\" fill=\"white\" transform=\"translate(0.0078125)\"><\/rect><\/clipPath><\/defs><\/svg><\/span><\/div><div class=\"faq-section-item-content text-sm space-y-4 pb-6 mt-[-19px] pr-4\">\n\n<p>Connect with door locks to provide access codes or digital keys.<\/p>\n\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-cloudbeds-faq-item-type2 faq-section-item border-t border-neutral-coffee-07 last:border-b last:border-neutral-coffee-07 flex flex-col is-active\"><div class=\"faq-section-item-header flex justify-between items-center py-6 text-neutral-coffee-05\"><h4 class=\"flex-1 text-base font-medium\">Auto checkout and post-stay automation<\/h4><span class=\"faq-section-item-header-icon\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" viewBox=\"0 0 25 24\" fill=\"none\"><g clip-path=\"url(#clip0_127_1127)\"><path d=\"M0.00781344 10.577L0.0078125 13.4226H19.52L10.7802 22.1624L12.8127 24.1949L25.0078 11.9998L12.8127 -0.195312L10.7802 1.83721L19.52 10.577H0.00781344Z\" fill=\"#261C0A\"><\/path><\/g><defs><clipPath id=\"clip0_127_1127\"><rect width=\"25\" height=\"24\" fill=\"white\" transform=\"translate(0.0078125)\"><\/rect><\/clipPath><\/defs><\/svg><\/span><\/div><div class=\"faq-section-item-content text-sm space-y-4 pb-6 mt-[-19px] pr-4\">\n\n<p>Enable self-checkout on departure day by presenting guests with their folio and allowing them to pay outstanding balances online.<\/p>\n\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-cloudbeds-faq-item-type2 faq-section-item border-t border-neutral-coffee-07 last:border-b last:border-neutral-coffee-07 flex flex-col is-active\"><div class=\"faq-section-item-header flex justify-between items-center py-6 text-neutral-coffee-05\"><h4 class=\"flex-1 text-base font-medium\">Digital payments and folio sync<\/h4><span class=\"faq-section-item-header-icon\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" viewBox=\"0 0 25 24\" fill=\"none\"><g clip-path=\"url(#clip0_127_1127)\"><path d=\"M0.00781344 10.577L0.0078125 13.4226H19.52L10.7802 22.1624L12.8127 24.1949L25.0078 11.9998L12.8127 -0.195312L10.7802 1.83721L19.52 10.577H0.00781344Z\" fill=\"#261C0A\"><\/path><\/g><defs><clipPath id=\"clip0_127_1127\"><rect width=\"25\" height=\"24\" fill=\"white\" transform=\"translate(0.0078125)\"><\/rect><\/clipPath><\/defs><\/svg><\/span><\/div><div class=\"faq-section-item-content text-sm space-y-4 pb-6 mt-[-19px] pr-4\">\n\n<p>Guests can easily charge items to their folio, syncing directly with the Cloudbeds PMS or integrating with Stripe and other digital payments.<\/p>\n\n<\/div><\/div>\n<\/div><div class=\"flex items-center w-full md:max-w-[50%] lg:max-w-[60%] xl:max-w-[796px] py-3 pt-0\"><div class=\"w-full aspect-[796\/418]  flex items-center justify-center text-center text-neutral-chalk-01 text-sm overflow-hidden rounded-t-[4px]\"><img decoding=\"async\" src=\"https:\/\/www.cloudbeds.com\/wp-content\/uploads\/2025\/08\/img-product-gx-issues.webp\" alt=\"\" class=\"w-full h-full object-cover\"\/><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-cloudbeds-section-gray bg-neutral-chalk-05 py-10 sm:py-[5rem] pb-3\"><div class=\"container px-4 md:px-[2.2rem] font-host\"><div class=\"flex justify-between items-start gap-6 mb-[66px] flex-col md:flex-row\"><div class=\"max-w-[600px]\"><h2 class=\"text-4xl md:text-5xl font-light tracking-[-1px]\">Kiosk<\/h2><\/div><div class=\"w-full max-w-[564px]\"><p class=\"text-2xl font-light\">Help guests avoid lines and allow your staff to provide personalized, mobile check-ins by transforming your hotel lobby into a self-service check-in\/check-out station.<\/p><\/div><\/div><\/div><div class=\"container px-4 md:px-[2.2rem] cloudbeds-tabs-wrapper cloudbeds-tabs-wrapper-type2\"><div class=\"flex gap-8 justify-between mt-4 flex-col md:flex-row \"><div class=\"xl:max-w-[561px] w-full mb-6\">\n<div class=\"wp-block-cloudbeds-faq-item-type2 faq-section-item border-t border-neutral-coffee-07 last:border-b last:border-neutral-coffee-07 flex flex-col is-active\"><div class=\"faq-section-item-header flex justify-between items-center py-6 text-neutral-coffee-05\"><h4 class=\"flex-1 text-base font-medium\">Self-service tablets<\/h4><span class=\"faq-section-item-header-icon\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" viewBox=\"0 0 25 24\" fill=\"none\"><g clip-path=\"url(#clip0_127_1127)\"><path d=\"M0.00781344 10.577L0.0078125 13.4226H19.52L10.7802 22.1624L12.8127 24.1949L25.0078 11.9998L12.8127 -0.195312L10.7802 1.83721L19.52 10.577H0.00781344Z\" fill=\"#261C0A\"><\/path><\/g><defs><clipPath id=\"clip0_127_1127\"><rect width=\"25\" height=\"24\" fill=\"white\" transform=\"translate(0.0078125)\"><\/rect><\/clipPath><\/defs><\/svg><\/span><\/div><div class=\"faq-section-item-content text-sm space-y-4 pb-6 mt-[-19px] pr-4\">\n\n<p class=\"has-host-grotesk-font-family\">Turn tablets into guest self-service or staff-assisted check-in stations.<\/p>\n\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-cloudbeds-faq-item-type2 faq-section-item border-t border-neutral-coffee-07 last:border-b last:border-neutral-coffee-07 flex flex-col is-active\"><div class=\"faq-section-item-header flex justify-between items-center py-6 text-neutral-coffee-05\"><h4 class=\"flex-1 text-base font-medium\">Minimize queues<\/h4><span class=\"faq-section-item-header-icon\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" viewBox=\"0 0 25 24\" fill=\"none\"><g clip-path=\"url(#clip0_127_1127)\"><path d=\"M0.00781344 10.577L0.0078125 13.4226H19.52L10.7802 22.1624L12.8127 24.1949L25.0078 11.9998L12.8127 -0.195312L10.7802 1.83721L19.52 10.577H0.00781344Z\" fill=\"#261C0A\"><\/path><\/g><defs><clipPath id=\"clip0_127_1127\"><rect width=\"25\" height=\"24\" fill=\"white\" transform=\"translate(0.0078125)\"><\/rect><\/clipPath><\/defs><\/svg><\/span><\/div><div class=\"faq-section-item-content text-sm space-y-4 pb-6 mt-[-19px] pr-4\">\n\n<p class=\"has-host-grotesk-font-family\">Reduce lobby lines and speed up arrivals.<\/p>\n\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-cloudbeds-faq-item-type2 faq-section-item border-t border-neutral-coffee-07 last:border-b last:border-neutral-coffee-07 flex flex-col is-active\"><div class=\"faq-section-item-header flex justify-between items-center py-6 text-neutral-coffee-05\"><h4 class=\"flex-1 text-base font-medium\">On-site detail capture<\/h4><span class=\"faq-section-item-header-icon\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" viewBox=\"0 0 25 24\" fill=\"none\"><g clip-path=\"url(#clip0_127_1127)\"><path d=\"M0.00781344 10.577L0.0078125 13.4226H19.52L10.7802 22.1624L12.8127 24.1949L25.0078 11.9998L12.8127 -0.195312L10.7802 1.83721L19.52 10.577H0.00781344Z\" fill=\"#261C0A\"><\/path><\/g><defs><clipPath id=\"clip0_127_1127\"><rect width=\"25\" height=\"24\" fill=\"white\" transform=\"translate(0.0078125)\"><\/rect><\/clipPath><\/defs><\/svg><\/span><\/div><div class=\"faq-section-item-content text-sm space-y-4 pb-6 mt-[-19px] pr-4\">\n\n<p class=\"has-host-grotesk-font-family\">Capture payments, IDs, and signatures securely on-site.<\/p>\n\n<\/div><\/div>\n<\/div><div class=\"flex items-center w-full md:max-w-[50%] lg:max-w-[60%] xl:max-w-[796px] py-3 pt-0\"><div class=\"cloudbeds-embed-container-lazy w-full \" data-video-id=\"9rv6ngba67\" data-unique-id=\"wistia_mVyF2txDpz\"><div class=\"wistia_responsive_padding\" style=\"padding:56.25% 0 0 0;position:relative\"><div class=\"wistia_responsive_wrapper\" style=\"height:100%;left:0;position:absolute;top:0;width:100%\"><div class=\"wistia_embed wistia_async_9rv6ngba67 videoFoam=true\" style=\"height:100%;position:relative;width:100%\"><div class=\"wistia_swatch\" style=\"height:100%;left:0;opacity:0;overflow:hidden;position:absolute;top:0;transition:opacity 200ms;width:100%\"><img decoding=\"async\" src=\"https:\/\/fast.wistia.com\/embed\/medias\/9rv6ngba67\/swatch\" style=\"height:100%;object-fit:contain;width:100%\" alt=\"\" aria-hidden=\"true\" onload=\"this.parentNode.style.opacity=1;\"\/><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-cloudbeds-section-gray bg-neutral-chalk-05 py-10 sm:py-[5rem] pb-3\"><div class=\"container px-4 md:px-[2.2rem] font-host\"><div class=\"flex justify-between items-start gap-6 mb-[66px] flex-col md:flex-row\"><div class=\"max-w-[600px]\"><h2 class=\"text-4xl md:text-5xl font-light tracking-[-1px]\">Tickets and tasks<\/h2><\/div><div class=\"w-full max-w-[564px]\"><p class=\"text-2xl font-light\">When your team is in sync, your guests feel it. All your team chat, tasks, tickets, and inspections in one place so nothing slips through the cracks.<\/p><\/div><\/div><\/div><div class=\"container px-4 md:px-[2.2rem] cloudbeds-tabs-wrapper cloudbeds-tabs-wrapper-type2\"><div class=\"flex gap-8 justify-between mt-4 flex-col md:flex-row md:flex-row-reverse\"><div class=\"xl:max-w-[561px] w-full mb-6\">\n\n<div class=\"wp-block-cloudbeds-faq-item-type2 faq-section-item border-t border-neutral-coffee-07 last:border-b last:border-neutral-coffee-07 flex flex-col is-active\"><div class=\"faq-section-item-header flex justify-between items-center py-6 text-neutral-coffee-05\"><h4 class=\"flex-1 text-base font-medium\">Create tasks from guest requests<\/h4><span class=\"faq-section-item-header-icon\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" viewBox=\"0 0 25 24\" fill=\"none\"><g clip-path=\"url(#clip0_127_1127)\"><path d=\"M0.00781344 10.577L0.0078125 13.4226H19.52L10.7802 22.1624L12.8127 24.1949L25.0078 11.9998L12.8127 -0.195312L10.7802 1.83721L19.52 10.577H0.00781344Z\" fill=\"#261C0A\"><\/path><\/g><defs><clipPath id=\"clip0_127_1127\"><rect width=\"25\" height=\"24\" fill=\"white\" transform=\"translate(0.0078125)\"><\/rect><\/clipPath><\/defs><\/svg><\/span><\/div><div class=\"faq-section-item-content text-sm space-y-4 pb-6 mt-[-19px] pr-4\">\n\n<p class=\"has-host-grotesk-font-family\">Easily create new tasks and assign, track, and complete these in real time.<\/p>\n\n<\/div><\/div>\n\n\n<div class=\"wp-block-cloudbeds-faq-item-type2 faq-section-item border-t border-neutral-coffee-07 last:border-b last:border-neutral-coffee-07 flex flex-col is-active\"><div class=\"faq-section-item-header flex justify-between items-center py-6 text-neutral-coffee-05\"><h4 class=\"flex-1 text-base font-medium\">Mobile app support tickets<\/h4><span class=\"faq-section-item-header-icon\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" viewBox=\"0 0 25 24\" fill=\"none\"><g clip-path=\"url(#clip0_127_1127)\"><path d=\"M0.00781344 10.577L0.0078125 13.4226H19.52L10.7802 22.1624L12.8127 24.1949L25.0078 11.9998L12.8127 -0.195312L10.7802 1.83721L19.52 10.577H0.00781344Z\" fill=\"#261C0A\"><\/path><\/g><defs><clipPath id=\"clip0_127_1127\"><rect width=\"25\" height=\"24\" fill=\"white\" transform=\"translate(0.0078125)\"><\/rect><\/clipPath><\/defs><\/svg><\/span><\/div><div class=\"faq-section-item-content text-sm space-y-4 pb-6 mt-[-19px] pr-4\">\n\n<p class=\"has-host-grotesk-font-family\">Track and manage tickets from the convenience of a mobile device.<\/p>\n\n<\/div><\/div>\n\n\n<div class=\"wp-block-cloudbeds-faq-item-type2 faq-section-item border-t border-neutral-coffee-07 last:border-b last:border-neutral-coffee-07 flex flex-col is-active\"><div class=\"faq-section-item-header flex justify-between items-center py-6 text-neutral-coffee-05\"><h4 class=\"flex-1 text-base font-medium\">Automate internal workflows<\/h4><span class=\"faq-section-item-header-icon\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" viewBox=\"0 0 25 24\" fill=\"none\"><g clip-path=\"url(#clip0_127_1127)\"><path d=\"M0.00781344 10.577L0.0078125 13.4226H19.52L10.7802 22.1624L12.8127 24.1949L25.0078 11.9998L12.8127 -0.195312L10.7802 1.83721L19.52 10.577H0.00781344Z\" fill=\"#261C0A\"><\/path><\/g><defs><clipPath id=\"clip0_127_1127\"><rect width=\"25\" height=\"24\" fill=\"white\" transform=\"translate(0.0078125)\"><\/rect><\/clipPath><\/defs><\/svg><\/span><\/div><div class=\"faq-section-item-content text-sm space-y-4 pb-6 mt-[-19px] pr-4\">\n\n<p class=\"has-host-grotesk-font-family\">Create rules for ticket assignment, notifications, and auto-archiving.<\/p>\n\n<\/div><\/div>\n\n\n<div class=\"wp-block-cloudbeds-faq-item-type2 faq-section-item border-t border-neutral-coffee-07 last:border-b last:border-neutral-coffee-07 flex flex-col is-active\"><div class=\"faq-section-item-header flex justify-between items-center py-6 text-neutral-coffee-05\"><h4 class=\"flex-1 text-base font-medium\">Use team chat for seamless collaboration<\/h4><span class=\"faq-section-item-header-icon\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" viewBox=\"0 0 25 24\" fill=\"none\"><g clip-path=\"url(#clip0_127_1127)\"><path d=\"M0.00781344 10.577L0.0078125 13.4226H19.52L10.7802 22.1624L12.8127 24.1949L25.0078 11.9998L12.8127 -0.195312L10.7802 1.83721L19.52 10.577H0.00781344Z\" fill=\"#261C0A\"><\/path><\/g><defs><clipPath id=\"clip0_127_1127\"><rect width=\"25\" height=\"24\" fill=\"white\" transform=\"translate(0.0078125)\"><\/rect><\/clipPath><\/defs><\/svg><\/span><\/div><div class=\"faq-section-item-content text-sm space-y-4 pb-6 mt-[-19px] pr-4\">\n\n<p class=\"has-host-grotesk-font-family\">Create channels for different teams or tasks, use internal notes for internal communication, and convert guest messages or issues into tickets.<\/p>\n\n<\/div><\/div>\n\n<\/div><div class=\"flex items-center w-full md:max-w-[50%] lg:max-w-[60%] xl:max-w-[796px] py-3 pt-0\"><div class=\"w-full aspect-[796\/418] bg-neutral-coffee-05 flex items-center justify-center text-center text-neutral-chalk-01 text-sm overflow-hidden rounded-t-[4px]\"><img decoding=\"async\" src=\"https:\/\/www.cloudbeds.com\/wp-content\/uploads\/2025\/10\/img-product-gx-tickets.webp\" alt=\"\" class=\"w-full h-full object-cover\"\/><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<div class=\"wp-block-group has-neutral-chalk-05-background-color has-background has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--70);padding-bottom:var(--wp--preset--spacing--80)\">\n<div class=\"wp-block-group alignwide has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-da604d14 wp-block-group-is-layout-constrained\" style=\"background:linear-gradient(135deg,rgb(255,248,120) 0%,rgb(255,252,187) 100%);padding-top:0;padding-right:0;padding-bottom:0;padding-left:0\">\n<div class=\"wp-block-group alignwide square-xl-pattern has-global-padding is-layout-constrained wp-container-core-group-is-layout-94e519ba wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--80);padding-right:var(--wp--preset--spacing--40);padding-bottom:var(--wp--preset--spacing--80);padding-left:var(--wp--preset--spacing--40)\">\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-3777d65e wp-block-group-is-layout-constrained\" style=\"margin-bottom:1rem\">\n<h4 class=\"wp-block-heading has-text-align-center has-host-grotesk-font-family has-6-x-large-font-size\" id=\"h-the-guest-experience-you-want-the-control-you-deserve\" style=\"font-style:normal;font-weight:300;letter-spacing:-1px;line-height:1.1\">The guest experience you want, the control you deserve<\/h4>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-bea02a06 wp-block-group-is-layout-constrained\">\n<p class=\"has-text-align-center has-x-medium-font-size\" style=\"margin-top:0;margin-bottom:var(--wp--preset--spacing--50)\">Your vision for the perfect guest stay shouldn&#8217;t be limited by your tech. Take back your freedom to bring it to life.<\/p>\n\n\n\n<div class=\"flex w-full justify-center\">\n      <div\n      data-href=\"#\"\n      class=\"cloudbeds-custom-button btn-rich-brown text-neutral-white px-4 py-2 rounded-md hover:bg-primary-blue-05 hover:text-neutral-coffee-05 inline-flex items-center gap-2 no-underline transition duration-300 ease-in-out cursor-pointer modal-trigger\"\n      >\n            <span>Request a demo<\/span>\n      <svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"20\" fill=\"currentColor\" viewBox=\"0 0 256 256\"><path d=\"M200,64V168a8,8,0,0,1-16,0V83.31L69.66,197.66a8,8,0,0,1-11.32-11.32L172.69,72H88a8,8,0,0,1,0-16H192A8,8,0,0,1,200,64Z\"\/><\/svg>    <\/div>\n  <\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<section style=\"background-color:#f2f2e9\" class=\"wp-block-cloudbeds-multiple-slider-section has-f-2-f-2-e-9-background-color has-background cloudbeds-multiple-slider-section py-[4.5rem] pb-20\"><div class=\"container mx-auto relative px-4 md:px-[2.2rem]\"><div class=\"flex flex-col sm:flex-row justify-center sm:justify-between\"><div class=\"font-host text-3xl font-light w-full max-w-72 mb-4\"><div class=\"font-host text-3xl font-light\">Real stories.<br>Real results.<\/div><\/div><div class=\"flex justify-end w-full max-w-40 cloudbeds-slider-nav-wrapper self-end\"><div class=\"w-full flex justify-between max-w-36\"><button class=\"bg-neutral-white rounded-md flex items-center justify-center p-4 cloudbeds-slider-nav-prev\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M24 13.6161L24 10.8843L5.26829 10.8843L13.6585 2.49411L11.7073 0.542886L1.04907e-06 12.2502L11.7073 23.9575L13.6585 22.0063L5.26829 13.6161L24 13.6161Z\" fill=\"#261C0A\"><\/path><\/svg><\/button><button class=\"bg-neutral-white rounded-md flex items-center justify-center p-4 cloudbeds-slider-nav-next\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M-9.23607e-07 10.8839L-2.31436e-06 13.6157L18.7317 13.6157L10.3415 22.0059L12.2927 23.9571L24 12.2498L12.2927 0.542483L10.3415 2.4937L18.7317 10.8839L-9.23607e-07 10.8839Z\" fill=\"#261C0A\"><\/path><\/svg><\/button><\/div><\/div><\/div><div class=\"flex gap-4 pt-4 cloudbeds-slider-multiple-items\">\n<div style=\"background-color:white\" class=\"wp-block-cloudbeds-multiple-slide has-white-background-color has-background flex flex-col justify-between bg-neutral-chalk-05 rounded-md shadow p-6 pb-12 min-h-[440px] cloudbeds-slider-multiple-item h-full\"><div class=\"mb-6\"><div class=\"flex justify-between items-start\"><div class=\"w-20 h-20 aspect-[100\/100] mb-4\"><img decoding=\"async\" src=\"https:\/\/www.cloudbeds.com\/wp-content\/uploads\/2023\/07\/kevin-bowen-cloudbeds-testimonial.webp\" alt=\"\" class=\"w-full h-full object-cover rounded-[4px]\"\/><\/div><\/div><div class=\"text-neutral-coffee-05 font-stix text-base mb-6\"><p class=\"mb-0\">Cloudbeds Guest Experience is a big help to both our staff and guests in terms of increasing and improving communication between parties to make things more seamless.Cloudbeds Guest Experience is a big help to both our staff and guests in terms of increasing and improving communication between parties to make things more seamless.<\/p><\/div><\/div><div class=\"min-h-[76px]\"><p class=\"font-host font-semibold text-neutral-coffee-05 text-base mb-1\">Kevin Bowen<\/p><p class=\"font-host text-neutral-coffee-05 text-base mb-0\">Director of Operations, The Pad, Silverthorne<\/p><\/div><\/div>\n\n\n\n<div style=\"background-color:white\" class=\"wp-block-cloudbeds-multiple-slide has-white-background-color has-background flex flex-col justify-between bg-neutral-chalk-05 rounded-md shadow p-6 pb-12 min-h-[440px] cloudbeds-slider-multiple-item h-full\"><div class=\"mb-6\"><div class=\"flex justify-between items-start\"><div class=\"w-20 h-20 aspect-[100\/100] mb-4\"><img decoding=\"async\" src=\"https:\/\/www.cloudbeds.com\/wp-content\/uploads\/2024\/09\/anthony-the-pearl.webp\" alt=\"\" class=\"w-full h-full object-cover rounded-[4px]\"\/><\/div><\/div><div class=\"text-neutral-coffee-05 font-stix text-base mb-6\"><p class=\"mb-0\">Cloudbeds has impacted the guest experience pretty substantially. The ease of access to support from our front desk team, the ability to request any number of things from your cell phone really takes a lot off of the guests\u2019 plate.<\/p><\/div><\/div><div class=\"min-h-[76px]\"><p class=\"font-host font-semibold text-neutral-coffee-05 text-base mb-1\">Anthony Gutierrez<\/p><p class=\"font-host text-neutral-coffee-05 text-base mb-0\">General Manager, The Pearl<\/p><\/div><\/div>\n\n\n\n<div style=\"background-color:white\" class=\"wp-block-cloudbeds-multiple-slide has-white-background-color has-background flex flex-col justify-between bg-neutral-chalk-05 rounded-md shadow p-6 pb-12 min-h-[440px] cloudbeds-slider-multiple-item h-full\"><div class=\"mb-6\"><div class=\"flex justify-between items-start\"><div class=\"w-20 h-20 aspect-[100\/100] mb-4\"><img decoding=\"async\" src=\"https:\/\/www.cloudbeds.com\/wp-content\/uploads\/2024\/01\/bernardo-t.png\" alt=\"\" class=\"w-full h-full object-cover rounded-[4px]\"\/><\/div><\/div><div class=\"text-neutral-coffee-05 font-stix text-base mb-6\"><p class=\"mb-0\">Cloudbeds is so simple and really helped me understand some of the more difficult concepts, develop strategies, and better train staff members to deliver memorable experiences to guests.<\/p><\/div><\/div><div class=\"min-h-[76px]\"><p class=\"font-host font-semibold text-neutral-coffee-05 text-base mb-1\">Bernardo Thierstein<\/p><p class=\"font-host text-neutral-coffee-05 text-base mb-0\">General Manager at The ZERO Box Lodge Porto<\/p><\/div><\/div>\n<\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-cloudbeds-ebook-showcase-section py-7 bg-primary-blue-03 pb-[48px]\"><div class=\"container flex flex-col md:flex-row gap-8 justify-between mt-4 px-4 md:px-[2.2rem]\"><div class=\"grid w-full xl:max-w-[561px]\"><div><div class=\"bg-neutral-white rounded rounded-md p-2 inline-block\"><span class=\"inline-block bg-primary-blue-05 text-neutral-white text-base font-light px-2 py-2 rounded mr-2\"><\/span><span>Playbook<\/span><\/div><h2 class=\"text-5xl md:text-6xl xl:text-7xl text-neutral-coffee-05 md:leading-[1.2] mt-6 mb-12 font-light font-host\">Get the upsell playbook<\/h2><\/div><div class=\"flex align-end flex-col justify-end\">\n<p class=\"has-x-medium-font-size\" style=\"margin-top:0.8rem;margin-bottom:0.5rem\">Learn the strategies for turning every guest touchpoint into an opportunity to elevate their trip \u2014 and grow your bottom line.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<div class=\"flex w-full justify-start\">\n  \n    <a\n      href=\"\/ebooks\/hotel-upsells\/\"\n      class=\"cloudbeds-custom-button border border-natural-coffee-05 text-natural-coffee-05 bg-transparent text-neutral-coffee-05 px-4 py-2 rounded-md hover:bg-primary-blue-05 hover:text-neutral-coffee-05 inline-flex items-center gap-2 no-underline transition duration-300 ease-in-out hover:no-underline active:no-underline focus:no-underline\"\n      target=\"_blank\"\n      rel=\"noopener noreferrer\"\n      >\n            <span>Free download<\/span>\n      <svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"20\" fill=\"currentColor\" viewBox=\"0 0 256 256\"><path d=\"M224,144v64a8,8,0,0,1-8,8H40a8,8,0,0,1-8-8V144a8,8,0,0,1,16,0v56H208V144a8,8,0,0,1,16,0Zm-101.66,5.66a8,8,0,0,0,11.32,0l40-40a8,8,0,0,0-11.32-11.32L136,124.69V32a8,8,0,0,0-16,0v92.69L93.66,98.34a8,8,0,0,0-11.32,11.32Z\"><\/path><\/svg>    <\/a>\n  <\/div><\/div><\/div><div class=\"w-full xl:max-w-[450px] flex md:block justify-center md:justify-end\"><img decoding=\"async\" src=\"https:\/\/www.cloudbeds.com\/wp-content\/uploads\/2026\/02\/img-upsell-on-page.webp\" alt=\"\" class=\"w-full h-auto rounded-md max-w-[450px] shadow-[0_16px_32px_0_rgba(0,0,0,0.24)]\"\/><\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-cloudbeds-helpful-resources-custom-section py-20 border-b border-neutral-chalk-07\"><div class=\"container grid grid-cols-1 lg:grid-cols-12 gap-5 md:gap-8 font-host text-neutral-coffee-05 px-4 md:px-[2.2rem] text-base\"><div class=\"lg:col-span-3 flex flex-col justify-between h-full\"><h2 class=\"text-[1.9rem] font-light mb-14\">Resources to help you build what&#8217;s next<\/h2><div class=\"flex gap-1\"><span><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><path d=\"M13.765 11.265L10.765 14.265C10.6939 14.3312 10.5999 14.3673 10.5027 14.3656C10.4056 14.3639 10.3129 14.3245 10.2442 14.2558C10.1755 14.1871 10.1361 14.0944 10.1344 13.9973C10.1327 13.9001 10.1688 13.8061 10.235 13.735L12.5944 11.375H4.5C4.40054 11.375 4.30516 11.3355 4.23484 11.2652C4.16451 11.1948 4.125 11.0995 4.125 11V2C4.125 1.90054 4.16451 1.80516 4.23484 1.73483C4.30516 1.66451 4.40054 1.625 4.5 1.625C4.59946 1.625 4.69484 1.66451 4.76516 1.73483C4.83549 1.80516 4.875 1.90054 4.875 2V10.625H12.5944L10.235 8.265C10.1982 8.23067 10.1686 8.18927 10.1481 8.14327C10.1276 8.09727 10.1166 8.04761 10.1157 7.99726C10.1148 7.94691 10.1241 7.8969 10.1429 7.8502C10.1618 7.80351 10.1899 7.76109 10.2255 7.72548C10.2611 7.68987 10.3035 7.6618 10.3502 7.64294C10.3969 7.62408 10.4469 7.61482 10.4973 7.6157C10.5476 7.61659 10.5973 7.62761 10.6433 7.64811C10.6893 7.66861 10.7307 7.69816 10.765 7.735L13.765 10.735C13.8352 10.8053 13.8747 10.9006 13.8747 11C13.8747 11.0994 13.8352 11.1947 13.765 11.265Z\" fill=\"#261C0A\"><\/path><\/svg><\/span><a href=\"\/resource-center\/\" class=\"text-primary-blue-07 hover:underline no-underline\"><span>See all resources<\/span><\/a><\/div><\/div><div class=\"lg:col-span-9 space-y-6\"><div class=\"grid grid-cols-1 sm:grid-cols-2 md:grid-cols-3 gap-6 font-host\">\n<div class=\"wp-block-cloudbeds-helpful-resources-item group rounded-[4px] overflow-hidden flex flex-col gap-y-4 relative pb-9 bg-neutral-chalk-05 hover:cursor-pointer\" onclick=\"location.href='\/hotel-guest\/messaging\/'\"><div class=\"bg-neutral-coffee-05 h-[186px] flex items-center justify-center text-neutral-chalk-05 text-sm\"><img decoding=\"async\" src=\"https:\/\/www.cloudbeds.com\/wp-content\/uploads\/2024\/08\/download-4.webp\" alt=\"\" class=\"w-full h-full object-cover\"\/><\/div><div class=\"p-4 pt-0 flex flex-col\"><div><span class=\"inline-block text-sm px-4 py-2 rounded-full mb-4\" style=\"background-color:#90d092;color:#3a533a\">Article<\/span><a class=\"block text-neutral-coffee-05 text-base leading-relaxed mb-6 group-hover:underline no-underline\" href=\"\/hotel-guest\/messaging\/\">Guest messaging: What is it, why it matters, and 9 best practices.<\/a><\/div><a href=\"\/hotel-guest\/messaging\/\" class=\"text-xl absolute bottom-4\"><svg width=\"24\" height=\"25\" viewBox=\"0 0 24 25\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><g clip-path=\"url(#clip0_472_1252)\"><path d=\"M2.52478 19.6203L4.50468 21.6002L17.75 8.35491L17.8983 20.3688L20.6923 20.4033L20.4853 3.63972L3.72169 3.43276L3.75618 6.22669L15.7701 6.37502L2.52478 19.6203Z\" fill=\"#261C0A\"><\/path><\/g><defs><clipPath id=\"clip0_472_1252\"><rect width=\"24\" height=\"24\" fill=\"white\" transform=\"translate(0 0.125)\"><\/rect><\/clipPath><\/defs><\/svg><\/a><\/div><\/div>\n\n\n\n<div class=\"wp-block-cloudbeds-helpful-resources-item group rounded-[4px] overflow-hidden flex flex-col gap-y-4 relative pb-9 bg-neutral-chalk-05 hover:cursor-pointer\" onclick=\"location.href='\/hotel-guest\/feedback\/'\"><div class=\"bg-neutral-coffee-05 h-[186px] flex items-center justify-center text-neutral-chalk-05 text-sm\"><img decoding=\"async\" src=\"https:\/\/www.cloudbeds.com\/wp-content\/uploads\/2023\/07\/hotel-guest-feedback.webp\" alt=\"\" class=\"w-full h-full object-cover\"\/><\/div><div class=\"p-4 pt-0 flex flex-col\"><div><span class=\"inline-block text-sm px-4 py-2 rounded-full mb-4\" style=\"background-color:#90d092;color:#3a533a\">Article<\/span><a class=\"block text-neutral-coffee-05 text-base leading-relaxed mb-6 group-hover:underline no-underline\" href=\"\/hotel-guest\/feedback\/\">Managing hotel guest feedback: 6 steps &amp; essential tools\u00a0<\/a><\/div><a href=\"\/hotel-guest\/feedback\/\" class=\"text-xl absolute bottom-4\"><svg width=\"24\" height=\"25\" viewBox=\"0 0 24 25\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><g clip-path=\"url(#clip0_472_1252)\"><path d=\"M2.52478 19.6203L4.50468 21.6002L17.75 8.35491L17.8983 20.3688L20.6923 20.4033L20.4853 3.63972L3.72169 3.43276L3.75618 6.22669L15.7701 6.37502L2.52478 19.6203Z\" fill=\"#261C0A\"><\/path><\/g><defs><clipPath id=\"clip0_472_1252\"><rect width=\"24\" height=\"24\" fill=\"white\" transform=\"translate(0 0.125)\"><\/rect><\/clipPath><\/defs><\/svg><\/a><\/div><\/div>\n\n\n\n<div class=\"wp-block-cloudbeds-helpful-resources-item group rounded-[4px] overflow-hidden flex flex-col gap-y-4 relative pb-9 bg-neutral-chalk-05 hover:cursor-pointer\" onclick=\"location.href='https:\/\/www.cloudbeds.com\/articles\/hotel-chatbot\/'\"><div class=\"bg-neutral-coffee-05 h-[186px] flex items-center justify-center text-neutral-chalk-05 text-sm\"><img decoding=\"async\" src=\"https:\/\/www.cloudbeds.com\/wp-content\/uploads\/2023\/06\/hotel-chatbot.webp\" alt=\"hotel chatbot\" class=\"w-full h-full object-cover\"\/><\/div><div class=\"p-4 pt-0 flex flex-col\"><div><span class=\"inline-block text-sm px-4 py-2 rounded-full mb-4\" style=\"background-color:#90d092;color:#3a533a\">Article<\/span><a class=\"block text-neutral-coffee-05 text-base leading-relaxed mb-6 group-hover:underline no-underline\" href=\"https:\/\/www.cloudbeds.com\/articles\/hotel-chatbot\/\">What is a hotel chatbot? 9 benefits and key features to look for<\/a><\/div><a href=\"https:\/\/www.cloudbeds.com\/articles\/hotel-chatbot\/\" class=\"text-xl absolute bottom-4\"><svg width=\"24\" height=\"25\" viewBox=\"0 0 24 25\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><g clip-path=\"url(#clip0_472_1252)\"><path d=\"M2.52478 19.6203L4.50468 21.6002L17.75 8.35491L17.8983 20.3688L20.6923 20.4033L20.4853 3.63972L3.72169 3.43276L3.75618 6.22669L15.7701 6.37502L2.52478 19.6203Z\" fill=\"#261C0A\"><\/path><\/g><defs><clipPath id=\"clip0_472_1252\"><rect width=\"24\" height=\"24\" fill=\"white\" transform=\"translate(0 0.125)\"><\/rect><\/clipPath><\/defs><\/svg><\/a><\/div><\/div>\n<\/div><\/div><\/div><\/section>\n\n\n\r\n<section class=\" py-10 sm:py-20\">\r\n    <div class=\"container grid grid-cols-1 lg:grid-cols-12 gap-5 md:gap-8 font-host text-neutral-coffee-05 px-4 md:px-[2.2rem] text-base\">\r\n\r\n        <!-- Column 1: Title -->\r\n        <div class=\"lg:col-span-3 flex flex-col justify-between h-full\">\r\n\r\n            <h2 class=\"text-4xl sm:text-5xl font-light mb-6 sm:mb-14 text-neutral-coffee-05\">Frequently asked questions<\/h2>\r\n        <\/div>\r\n\r\n        <!-- Column 2: Main Content -->\r\n        <div\r\n            class=\"lg:col-span-9 flex flex-col faq-section-content text-neutral-coffee-05\">\r\n\r\n            \n\n<div class=\"wp-block-cloudbeds-faq-item faq-section-item border-t border-neutral-coffee-07 last:border-b last:border-neutral-coffee-07 flex flex-col gap-6\"><div class=\"faq-section-item-header flex justify-between items-center py-4 text-neutral-coffee-05\"><h3 class=\"flex-1 text-[28px] sm:text-[32px] font-light cloudbeds-faq-item-question\">What is a guest experience platform?<\/h3><span class=\"faq-section-item-header-icon\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"25\" height=\"24\" viewBox=\"0 0 25 24\" fill=\"none\"><g clip-path=\"url(#clip0_127_1127)\"><path d=\"M0.00781344 10.577L0.0078125 13.4226H19.52L10.7802 22.1624L12.8127 24.1949L25.0078 11.9998L12.8127 -0.195312L10.7802 1.83721L19.52 10.577H0.00781344Z\" fill=\"#261C0A\"><\/path><\/g><defs><clipPath id=\"clip0_127_1127\"><rect width=\"25\" height=\"24\" fill=\"white\" transform=\"translate(0.0078125)\"><\/rect><\/clipPath><\/defs><\/svg><\/span><\/div><div class=\"faq-section-item-content text-base pb-6\"><div class=\"space-y-4 cloudbeds-faq-item-content\">\n<p>A guest experience platform is software designed to help hoteliers deliver seamless, personalized interactions across the entire guest journey \u2014 from the first hotel booking to post-stay feedback.<\/p>\n\n\n\n<p>Unlike traditional tools focused purely on reservations or hotel management, a guest experience platform connects communication, automation, and guest data to create memorable stays that drive guest satisfaction and loyalty.<\/p>\n\n\n\n<p>With modern platforms, hotels can streamline operations through automated messaging, digital check-in, and centralized service requests. Guests can access key information, make requests, or explore property amenities through a web app, QR codes, or a digital guest portal \u2014 all without waiting at the front desk.<\/p>\n\n\n\n<p>For hoteliers, the result is better guest engagement, faster response times, and deeper insight into guest experience metrics that help optimize every interaction.<\/p>\n\n\n\n<p>In a competitive hospitality industry, a guest experience platform turns everyday guest interactions into opportunities for stronger relationships, better reviews, and driving revenue.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-cloudbeds-faq-item faq-section-item border-t border-neutral-coffee-07 last:border-b last:border-neutral-coffee-07 flex flex-col gap-6\"><div class=\"faq-section-item-header flex justify-between items-center py-4 text-neutral-coffee-05\"><h3 class=\"flex-1 text-[28px] sm:text-[32px] font-light cloudbeds-faq-item-question\">What makes Cloudbeds Guest Experience Software different?<\/h3><span class=\"faq-section-item-header-icon\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"25\" height=\"24\" viewBox=\"0 0 25 24\" fill=\"none\"><g clip-path=\"url(#clip0_127_1127)\"><path d=\"M0.00781344 10.577L0.0078125 13.4226H19.52L10.7802 22.1624L12.8127 24.1949L25.0078 11.9998L12.8127 -0.195312L10.7802 1.83721L19.52 10.577H0.00781344Z\" fill=\"#261C0A\"><\/path><\/g><defs><clipPath id=\"clip0_127_1127\"><rect width=\"25\" height=\"24\" fill=\"white\" transform=\"translate(0.0078125)\"><\/rect><\/clipPath><\/defs><\/svg><\/span><\/div><div class=\"faq-section-item-content text-base pb-6\"><div class=\"space-y-4 cloudbeds-faq-item-content\">\n<p>Cloudbeds Guest Experience stands apart because it connects guest communication, automation, and operational workflows into one user-friendly platform designed specifically for modern hotel management.<\/p>\n\n\n\n<p>Instead of layering disconnected tools, Cloudbeds brings messaging, digital check-in, team collaboration, and guest insights into one place \u2014 helping hotel staff respond faster, coordinate better, and deliver consistently high-quality hotel guest experiences.<\/p>\n\n\n\n<p>Key advantages include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>AI-powered messaging and chatbot automation to improve response times<\/li>\n\n\n\n<li>A unified inbox that centralizes guest messages from OTAs, SMS, email, and social channels<\/li>\n\n\n\n<li>Seamless integrations with the Cloudbeds hotel management system, booking engine, and CRM<\/li>\n\n\n\n<li>Digital guest portals that empower the digital guest with self-service tools<\/li>\n\n\n\n<li>Workflow automation that helps streamline operations across teams<\/li>\n<\/ul>\n\n\n\n<p>Whether you operate a single property or a growing hotel group, Cloudbeds helps you deliver personalized service at scale while improving operational efficiency and driving revenue through smarter guest engagement.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-cloudbeds-faq-item faq-section-item border-t border-neutral-coffee-07 last:border-b last:border-neutral-coffee-07 flex flex-col gap-6\"><div class=\"faq-section-item-header flex justify-between items-center py-4 text-neutral-coffee-05\"><h3 class=\"flex-1 text-[28px] sm:text-[32px] font-light cloudbeds-faq-item-question\">What features should I look for in hotel guest experience software?<\/h3><span class=\"faq-section-item-header-icon\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"25\" height=\"24\" viewBox=\"0 0 25 24\" fill=\"none\"><g clip-path=\"url(#clip0_127_1127)\"><path d=\"M0.00781344 10.577L0.0078125 13.4226H19.52L10.7802 22.1624L12.8127 24.1949L25.0078 11.9998L12.8127 -0.195312L10.7802 1.83721L19.52 10.577H0.00781344Z\" fill=\"#261C0A\"><\/path><\/g><defs><clipPath id=\"clip0_127_1127\"><rect width=\"25\" height=\"24\" fill=\"white\" transform=\"translate(0.0078125)\"><\/rect><\/clipPath><\/defs><\/svg><\/span><\/div><div class=\"faq-section-item-content text-base pb-6\"><div class=\"space-y-4 cloudbeds-faq-item-content\">\n<p>The best hotel guest experience software should help you improve the guest journey while making life easier for your team.<\/p>\n\n\n\n<p>Look for solutions that combine communication, automation, and data insights in one customizable and user-friendly platform.<\/p>\n\n\n\n<p>Important features to consider include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Unified guest messaging across email, SMS, WhatsApp, and OTA channels<\/li>\n\n\n\n<li>Automated pre-arrival messages and digital check-in to streamline operations<\/li>\n\n\n\n<li>A web app or guest portal that gives guests access to reservation details, amenities, and in-room services<\/li>\n\n\n\n<li>Tools to manage service requests, housekeeping tasks, and team collaboration<\/li>\n\n\n\n<li>Upsell capabilities for upgrades, experiences, and ancillary services that help with driving revenue<\/li>\n\n\n\n<li>Integration with your booking engine, CRM, and hotel management system<\/li>\n\n\n\n<li>Analytics and guest experience metrics to track satisfaction and identify opportunities to optimize performance<\/li>\n<\/ul>\n\n\n\n<p>When the right features work together, they help hotel staff deliver faster service, create personalized experiences, and improve overall guest satisfaction.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-cloudbeds-faq-item faq-section-item border-t border-neutral-coffee-07 last:border-b last:border-neutral-coffee-07 flex flex-col gap-6\"><div class=\"faq-section-item-header flex justify-between items-center py-4 text-neutral-coffee-05\"><h3 class=\"flex-1 text-[28px] sm:text-[32px] font-light cloudbeds-faq-item-question\">What are hotel guest apps?<\/h3><span class=\"faq-section-item-header-icon\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"25\" height=\"24\" viewBox=\"0 0 25 24\" fill=\"none\"><g clip-path=\"url(#clip0_127_1127)\"><path d=\"M0.00781344 10.577L0.0078125 13.4226H19.52L10.7802 22.1624L12.8127 24.1949L25.0078 11.9998L12.8127 -0.195312L10.7802 1.83721L19.52 10.577H0.00781344Z\" fill=\"#261C0A\"><\/path><\/g><defs><clipPath id=\"clip0_127_1127\"><rect width=\"25\" height=\"24\" fill=\"white\" transform=\"translate(0.0078125)\"><\/rect><\/clipPath><\/defs><\/svg><\/span><\/div><div class=\"faq-section-item-content text-base pb-6\"><div class=\"space-y-4 cloudbeds-faq-item-content\">\n<p>Hotel guest apps are digital tools that allow guests to interact with a property directly from their smartphone \u2014 improving convenience while helping hotels streamline operations.<\/p>\n\n\n\n<p>Many modern solutions function as a web app, meaning guests don\u2019t need to download anything. Instead, they can access services instantly through a link, QR code, or message.<\/p>\n\n\n\n<p>Through a guest app, travelers can:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Complete digital check-in before arrival<\/li>\n\n\n\n<li>View reservation details and property information<\/li>\n\n\n\n<li>Submit service requests or chat with hotel staff<\/li>\n\n\n\n<li>Access in-room guides, amenities, and recommendations<\/li>\n\n\n\n<li>Purchase upgrades, services, or experiences<\/li>\n\n\n\n<li>Check out digitally and review their stay<\/li>\n<\/ul>\n\n\n\n<p>For hoteliers, guest apps improve guest engagement, reduce front desk workload, and create more opportunities for personalized service throughout the guest journey.<\/p>\n\n\n\n<p>In today\u2019s fast-moving hotel industry, guest apps help hotels meet the expectations of the modern digital guest while strengthening brand loyalty and increasing guest satisfaction.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-cloudbeds-faq-item faq-section-item border-t border-neutral-coffee-07 last:border-b last:border-neutral-coffee-07 flex flex-col gap-6\"><div class=\"faq-section-item-header flex justify-between items-center py-4 text-neutral-coffee-05\"><h3 class=\"flex-1 text-[28px] sm:text-[32px] font-light cloudbeds-faq-item-question\">What is the difference between guest experience software and guest management software?<\/h3><span class=\"faq-section-item-header-icon\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"25\" height=\"24\" viewBox=\"0 0 25 24\" fill=\"none\"><g clip-path=\"url(#clip0_127_1127)\"><path d=\"M0.00781344 10.577L0.0078125 13.4226H19.52L10.7802 22.1624L12.8127 24.1949L25.0078 11.9998L12.8127 -0.195312L10.7802 1.83721L19.52 10.577H0.00781344Z\" fill=\"#261C0A\"><\/path><\/g><defs><clipPath id=\"clip0_127_1127\"><rect width=\"25\" height=\"24\" fill=\"white\" transform=\"translate(0.0078125)\"><\/rect><\/clipPath><\/defs><\/svg><\/span><\/div><div class=\"faq-section-item-content text-base pb-6\"><div class=\"space-y-4 cloudbeds-faq-item-content\">\n<p>Guest experience software and guest management software share similar, intuitive features. A property management system (PMS) often has built-in functionality to help with guest management, such as handling guest data, while guest experience software can help modernize and facilitate processes by providing digital services like pre-check-in, contactless check-in, room-service, guest apps, digital keys, and enhanced guest communication. A guest experience platform provider should have features to manage both the guest experience and management of guest data that is essential for hotel operations. To distinguish the two, guest experience management software features include &#8211;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>enhanced guest communication tools, such as a unified inbox for responding to guest messages in their preferred mode of communication and language, and Live Chat or chatbot<\/li>\n\n\n\n<li>automated messaging and notifications to request guest feedback and reviews<\/li>\n\n\n\n<li>streamlined communication for your staff<\/li>\n\n\n\n<li>data and analytics to track your performance<\/li>\n<\/ul>\n\n\n\n<p>and guest management software features include &#8211;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>guest profile creation and storage<\/li>\n\n\n\n<li>reservations management<\/li>\n\n\n\n<li>information on guest arrival, departure, and room status<\/li>\n\n\n\n<li>analytics and reporting dashboard on your guest demographics<\/li>\n<\/ul>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-cloudbeds-faq-item faq-section-item border-t border-neutral-coffee-07 last:border-b last:border-neutral-coffee-07 flex flex-col gap-6\"><div class=\"faq-section-item-header flex justify-between items-center py-4 text-neutral-coffee-05\"><h3 class=\"flex-1 text-[28px] sm:text-[32px] font-light cloudbeds-faq-item-question\">What does a guest management system do?<\/h3><span class=\"faq-section-item-header-icon\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"25\" height=\"24\" viewBox=\"0 0 25 24\" fill=\"none\"><g clip-path=\"url(#clip0_127_1127)\"><path d=\"M0.00781344 10.577L0.0078125 13.4226H19.52L10.7802 22.1624L12.8127 24.1949L25.0078 11.9998L12.8127 -0.195312L10.7802 1.83721L19.52 10.577H0.00781344Z\" fill=\"#261C0A\"><\/path><\/g><defs><clipPath id=\"clip0_127_1127\"><rect width=\"25\" height=\"24\" fill=\"white\" transform=\"translate(0.0078125)\"><\/rect><\/clipPath><\/defs><\/svg><\/span><\/div><div class=\"faq-section-item-content text-base pb-6\"><div class=\"space-y-4 cloudbeds-faq-item-content\">\n<p>A guest management system helps you manage your guest data and processes for check-in and check-out all in one platform. It can also help you gather data about guest preferences so you can make more informed decisions about how to enhance your guest experience.<\/p>\n\n\n\n<p><\/p>\n<\/div><\/div><\/div>\n\n\r\n        <\/div>\r\n    <\/div>\r\n<\/section>\r\n\r\n\n\n<script type=\"text\/javascript\">\r\n    jQuery(document).ready(function($) {\r\n                $('input.last-lead-source').val('Cloudbeds - Guest experience Demo Form');\r\n                $('input.sfcid-form').val('7013b000001ZnPWAA0');\r\n                $('input.product-name').val('Guest Experience');\r\n            });\r\n<\/script>\n\n\n<script type=\"application\/ld+json\">\n{\n  \"@context\": \"https:\/\/schema.org\",\n  \"@type\": \"SoftwareApplication\",\n  \"@id\": \"https:\/\/www.cloudbeds.com\/guest-engagement-software\/\",\n  \"name\": \"Cloudbeds Guest Experience Software\",\n  \"description\": \"Cloudbeds Guest Experience Software is a connected guest engagement solution that automates check-in and check-out, enables personalized stays with upgrades, add-ons, and mobile keys, and centralizes guest communication across channels.\",\n  \"applicationCategory\": \"BusinessApplication\",\n  \"applicationSubCategory\": \"Hotel Guest Experience Software\",\n  \"operatingSystem\": \"Web-based\",\n  \"url\": \"https:\/\/www.cloudbeds.com\/guest-engagement-software\/\",\n  \"image\": \"https:\/\/www.cloudbeds.com\/wp-content\/uploads\/2025\/08\/img-product-gx-pre-arrival.webp\",\n  \"featureList\": \"AI-powered chatbot, unified inbox, digital check-in and check-out, guest portal, self-service kiosk, digital keys and access codes, tickets and tasks, auto-translation, team chat, post-stay automation, upsells and add-ons\",\n  \"offers\": {\n    \"@type\": \"Offer\",\n    \"url\": \"https:\/\/www.cloudbeds.com\/pricing\/\",\n    \"description\": \"Contact us for pricing\"\n  },\n  \"isPartOf\": {\n    \"@type\": \"SoftwareApplication\",\n    \"@id\": \"https:\/\/www.cloudbeds.com\/hospitality-platform\/\",\n    \"name\": \"Cloudbeds Hospitality Platform\",\n    \"applicationCategory\": \"BusinessApplication\",\n    \"operatingSystem\": \"Web-based\",\n    \"offers\": {\n      \"@type\": \"Offer\",\n      \"url\": \"https:\/\/www.cloudbeds.com\/pricing\/\",\n      \"description\": \"Contact us for pricing\"\n    }\n  }\n}\n<\/script>\n","protected":false},"excerpt":{"rendered":"<p>The guest experience you want, the control you deserve Your vision for the perfect guest stay shouldn&#8217;t be limited by your tech. Take back your freedom to bring it to life.<\/p>\n","protected":false},"author":87,"featured_media":53303,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"full-width-page","meta":{"_acf_changed":false,"footnotes":""},"categories":[],"wf_page_folders":[],"class_list":["post-49995","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>#1 Guest Experience Software - Personalize at Scale<\/title>\n<meta name=\"description\" content=\"Deliver a 5-star service with the top-rated hotel guest experience platform. 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